Artificial intelligence
₹599

(Bundled programs available at a 50% discount)

How Royal Caribbean Uses AI to Improve Customer Experience

Gain work exposure as a software engineer in a risk-free way at Royal Caribbean. This work exposure program helps you get immersed in simulated workplace scenarios to acquire and apply real-world knowledge of AI.

Case Study

The Background:

Royal Caribbean Cruises, the world's second-largest cruise operator has put AI to solve several problems.

As far as customer experience is concerned, the overriding goal has been to remove the "friction" often experienced by using facial recognition technology.

The Challenge:

Traditionally it would take 60 to 90 minutes to go through the process of boarding a ship, and as a result, people didn’t feel like they were on vacation until day two – Royal Caribbean wanted to give them their first day back.

So when people get a chance to take a holiday from their busy lives, they want a frictionless experience that supersizes the vacation fun and minimizes the hassle factor.

The Solution:

Taking advantage of technological advancements, AI has solved the problem of identity verification in cruise ships.

To streamline the passenger boarding experience, facial recognition systems are used for customer identification.

  •    2-3 hours to complete
  • Program Access Period:  30 days
  • Download Material:  Case study in PDF
  • Learning: 100% online on your mobile or computer
  • Schedule:  Self-paced and learn on your own schedule
  • Level:  Intermediate (Basic understanding of relevant concepts and skills)
  • Language:  English

Explore

Software Engineer Job Role

01

Experience

Real-World Work

02

Grow

Your Network

03

Gain

Work Opportunity

04

Work Exposure Program Schedule

1. Career Overview

Career Overview

Go through an introduction about AI including how AI learns and works, levels and subsets, tools used, key skills associated with AI, and AI career outlook including the salary, job titles and prospects.

2. Simulation Instructions

Test Driving Instructions

Simulation immerses you in a workplace environment to explore the job and case study. Instructions that help you to complete the job simulation and case study with ease are included here.

3. Job Simulation

Basics

Job simulation allows you to shadow and closely observe a 'Day in the Life of' an employee's routine through a video or an immersive study. It is an informal way to learn what it is like to perform this job and develop a deeper knowledge and understanding of it.

4. How Royal Caribbean Uses AI to Improve Customer Experience

Case Study

Royal Caribbean

How Royal Caribbean does the time-consuming task of identity verification of customers in minutes that used to take hours earlier.

5. Company Task

Task from Royal Caribbean

Experience

Study the real-world problem, devise innovative solutions, learn how to apply what you learn and demonstrate your expertise in the assigned task.

6. Informational Interview

Assessment

An informational interview is a brief meeting between a person who wants to investigate a career and a person working in that career. The purpose of an informational interview is to gather information about the industry, job role, career progression, challenges, required skills and learn about the professional's career journey.

What You Gain

This work exposure program not only allows you to explore the job role and work on an interesting assignment but also gives you the chance to demonstrate your abilities to the potential employer.

Learner Reviews

FAQs

Who can take this work exposure program?

What is the eligibility criteria?

You must have basic to intermediate knowledge of Artificial Intelligence to participate in this work exposure program.

What if I'm a beginner in AI?

You may find it difficult to do the company task unless you have at least a basic knowledge of AI. Still if you just want to explore this job role, you can complete the job simulation that is built with beginners in mind.

Why should I pay for this work exposure program rather than get paid?

You pay only a nominal fee of ₹599 to take this work exposure program but the experience you receive is priceless. An employer is likely to recognize the sacrifice involved and attribute your hard work to the task. It also demonstrates your sincere pursuit in a field, as pay did not dictate your work. An unpaid work exposure can also lead to a paid position with an employer in the future.

Will I get a job on completing this work exposure program successfully?

While there's no such assurance, you might be provided with a long-term internship or job opportunity by the host company. This is done at the sole discretion of the host company.

Is the work exposure program 100% online?

Yes, it is 100% online. A reliable internet connection is required to take this work exposure program.

Should I download any app or software to access the work exposure program modules?

No download or installation is required, and the work exposure program is browser-based. The entire program can be completed from your browser, so you don’t need to install any new software or hardware. For the best experience, we recommend using latest versions of Chrome, Safari, or Firefox.

Which device should I use to access the work exposure program?

You can access the program from any device of your choice: PC, laptop, tablet, or mobile phone (iOS, Android, and Windows Phone).

Will I get a certificate?

You will get co-certified by Truly Responsible and the host company on completing this work exposure program.

Can I add this work exposure to my resume?

You can very well add this work exposure and add value to your resume. Including an unpaid work exposure in your resume has the potential to reflect positively on you.